Customer-Centric Sales Wisdom
aim
Train internal and external customer face teams on the art of storytelling and customer-centric approach
activity overview
Customer-Centric has become the aspiration of many organizations. The realization that putting your customer in the center can yield positive outcomes requires also change in behavior and the sales approach. Whether it is an internal or external client, in this training you will develop the soft skills required in sales storytelling. More importantly, you will get to practice and develop your personal competency.
learning outcomes
By the end of this session participants will:
- Develop ways to understand your clients better
- Explore paths to tell compelling and relevant to the client story
- Build your personal knowledge and skill on sales story telling
length
One day Activity
*with an option for continuous reinforcement and coaching